Our management have been managing helpdesk teams and methodology for 16 years.
Our experience in supporting clients via helpdesk includes:
– managing and organising all incoming support tickets
– allocating all tickets to relevant staff to answer
– every support ticket is timed and tracked
– any delay is escalated to managers and staff in charge
– questions can be regarding tech or sales or consultancy questions
– and more
– helpdesk hours is 8 hrs within Asia/Singapore office hours (9am to 6pm)
Our aim for service level:
– We always aim to deliver the best service to our clients.
– We try to answer and settle every issue asap
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